Psychological Support System for Hospital Workers During the Covid-19 Outbreak: Rapid Design and Implementation of the Covid-Psy Hotline.
Identifieur interne : 000841 ( Main/Exploration ); précédent : 000840; suivant : 000842Psychological Support System for Hospital Workers During the Covid-19 Outbreak: Rapid Design and Implementation of the Covid-Psy Hotline.
Auteurs : Pierre A. Geoffroy [France] ; Véronique Le Goanvic [France] ; Olivier Sabbagh [France] ; Charlotte Richoux [France] ; Aviv Weinstein [Israël] ; Geoffrey Dufayet [France] ; Michel Lejoyeux [France]Source :
- Frontiers in psychiatry [ 1664-0640 ] ; 2020.
Abstract
Background
The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak.
Methods
We built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers.
Results
After the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 20.8%), worries about Covid-19 (n=23, 15.44%), exhaustion (n=17, 11.41%), trauma reactivation (n=10, 6.11%), insomnia (n=9, 6.0%), anger (n=8, 5.37%), depressive (n=6, 4.02%), and psychotic symptoms (n=3, 2.01%). Regarding referrals, 105 (70.47%) of them were referred to psychosocial, Covid, and general support.
Conclusions
This psychological support system can be easily duplicated and seems to benefit all hospital professions that all appeared psychologically affected.
DOI: 10.3389/fpsyt.2020.00511
PubMed: 32670100
PubMed Central: PMC7326137
Affiliations:
Links toward previous steps (curation, corpus...)
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Geoffroy</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation><affiliation wicri:level="3"><nlm:affiliation>Université de Paris, NeuroDiderot, Inserm, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Université de Paris, NeuroDiderot, Inserm, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Le Goanvic, Veronique" sort="Le Goanvic, Veronique" uniqKey="Le Goanvic V" first="Véronique" last="Le Goanvic">Véronique Le Goanvic</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Sabbagh, Olivier" sort="Sabbagh, Olivier" uniqKey="Sabbagh O" first="Olivier" last="Sabbagh">Olivier Sabbagh</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation><affiliation wicri:level="3"><nlm:affiliation>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Richoux, Charlotte" sort="Richoux, Charlotte" uniqKey="Richoux C" first="Charlotte" last="Richoux">Charlotte Richoux</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Weinstein, Aviv" sort="Weinstein, Aviv" uniqKey="Weinstein A" first="Aviv" last="Weinstein">Aviv Weinstein</name><affiliation wicri:level="1"><nlm:affiliation>Ariel University, Ariel, Israël.</nlm:affiliation><country xml:lang="fr">Israël</country><wicri:regionArea>Ariel University, Ariel</wicri:regionArea><wicri:noRegion>Ariel</wicri:noRegion></affiliation></author><author><name sortKey="Dufayet, Geoffrey" sort="Dufayet, Geoffrey" uniqKey="Dufayet G" first="Geoffrey" last="Dufayet">Geoffrey Dufayet</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author><author><name sortKey="Lejoyeux, Michel" sort="Lejoyeux, Michel" uniqKey="Lejoyeux M" first="Michel" last="Lejoyeux">Michel Lejoyeux</name><affiliation wicri:level="3"><nlm:affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation><affiliation wicri:level="3"><nlm:affiliation>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation><affiliation wicri:level="3"><nlm:affiliation>Université de Paris, Paris, France.</nlm:affiliation><country xml:lang="fr">France</country><wicri:regionArea>Université de Paris, Paris</wicri:regionArea><placeName><region type="region">Île-de-France</region><region type="old region">Île-de-France</region><settlement type="city">Paris</settlement></placeName></affiliation></author></analytic><series><title level="j">Frontiers in psychiatry</title><idno type="ISSN">1664-0640</idno><imprint><date when="2020" type="published">2020</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>Background</b></p><p>The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak.</p></div><div type="abstract" xml:lang="en"><p><b>Methods</b></p><p>We built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers.</p></div><div type="abstract" xml:lang="en"><p><b>Results</b></p><p>After the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 20.8%), worries about Covid-19 (n=23, 15.44%), exhaustion (n=17, 11.41%), trauma reactivation (n=10, 6.11%), insomnia (n=9, 6.0%), anger (n=8, 5.37%), depressive (n=6, 4.02%), and psychotic symptoms (n=3, 2.01%). Regarding referrals, 105 (70.47%) of them were referred to psychosocial, Covid, and general support.</p></div><div type="abstract" xml:lang="en"><p><b>Conclusions</b></p><p>This psychological support system can be easily duplicated and seems to benefit all hospital professions that all appeared psychologically affected.</p></div></front></TEI><pubmed><MedlineCitation Status="PubMed-not-MEDLINE" Owner="NLM"><PMID Version="1">32670100</PMID><DateRevised><Year>2020</Year><Month>07</Month><Day>17</Day></DateRevised><Article PubModel="Electronic-eCollection"><Journal><ISSN IssnType="Print">1664-0640</ISSN><JournalIssue CitedMedium="Print"><Volume>11</Volume><PubDate><Year>2020</Year></PubDate></JournalIssue><Title>Frontiers in psychiatry</Title><ISOAbbreviation>Front Psychiatry</ISOAbbreviation></Journal><ArticleTitle>Psychological Support System for Hospital Workers During the Covid-19 Outbreak: Rapid Design and Implementation of the Covid-Psy Hotline.</ArticleTitle><Pagination><MedlinePgn>511</MedlinePgn></Pagination><ELocationID EIdType="doi" ValidYN="Y">10.3389/fpsyt.2020.00511</ELocationID><Abstract><AbstractText Label="Background" NlmCategory="UNASSIGNED">The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak.</AbstractText><AbstractText Label="Methods" NlmCategory="UNASSIGNED">We built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers.</AbstractText><AbstractText Label="Results" NlmCategory="UNASSIGNED">After the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 20.8%), worries about Covid-19 (n=23, 15.44%), exhaustion (n=17, 11.41%), trauma reactivation (n=10, 6.11%), insomnia (n=9, 6.0%), anger (n=8, 5.37%), depressive (n=6, 4.02%), and psychotic symptoms (n=3, 2.01%). Regarding referrals, 105 (70.47%) of them were referred to psychosocial, Covid, and general support.</AbstractText><AbstractText Label="Conclusions" NlmCategory="UNASSIGNED">This psychological support system can be easily duplicated and seems to benefit all hospital professions that all appeared psychologically affected.</AbstractText><CopyrightInformation>Copyright © 2020 Geoffroy, Le Goanvic, Sabbagh, Richoux, Weinstein, Dufayet and Lejoyeux.</CopyrightInformation></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Geoffroy</LastName><ForeName>Pierre A</ForeName><Initials>PA</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo><AffiliationInfo><Affiliation>Université de Paris, NeuroDiderot, Inserm, Paris, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Le Goanvic</LastName><ForeName>Véronique</ForeName><Initials>V</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Sabbagh</LastName><ForeName>Olivier</ForeName><Initials>O</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo><AffiliationInfo><Affiliation>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Richoux</LastName><ForeName>Charlotte</ForeName><Initials>C</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Weinstein</LastName><ForeName>Aviv</ForeName><Initials>A</Initials><AffiliationInfo><Affiliation>Ariel University, Ariel, Israël.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Dufayet</LastName><ForeName>Geoffrey</ForeName><Initials>G</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Lejoyeux</LastName><ForeName>Michel</ForeName><Initials>M</Initials><AffiliationInfo><Affiliation>Department of Psychiatry and Addictive Medicine, Assistance Publique-Hôpitaux de Paris (AP-HP), University Hospital Bichat, Paris, France.</Affiliation></AffiliationInfo><AffiliationInfo><Affiliation>Sector of Psychiatry, G.H.U. Paris et Neuroscience, Paris, France.</Affiliation></AffiliationInfo><AffiliationInfo><Affiliation>Université de Paris, Paris, France.</Affiliation></AffiliationInfo></Author></AuthorList><Language>eng</Language><PublicationTypeList><PublicationType UI="D016428">Journal Article</PublicationType></PublicationTypeList><ArticleDate DateType="Electronic"><Year>2020</Year><Month>05</Month><Day>28</Day></ArticleDate></Article><MedlineJournalInfo><Country>Switzerland</Country><MedlineTA>Front Psychiatry</MedlineTA><NlmUniqueID>101545006</NlmUniqueID><ISSNLinking>1664-0640</ISSNLinking></MedlineJournalInfo><KeywordList Owner="NOTNLM"><Keyword MajorTopicYN="N">healthcare workers</Keyword><Keyword MajorTopicYN="N">medical workers</Keyword><Keyword MajorTopicYN="N">mental health</Keyword><Keyword MajorTopicYN="N">psychiatry</Keyword><Keyword MajorTopicYN="N">psychological intervention</Keyword><Keyword MajorTopicYN="N">psychology</Keyword></KeywordList></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="received"><Year>2020</Year><Month>04</Month><Day>23</Day></PubMedPubDate><PubMedPubDate PubStatus="accepted"><Year>2020</Year><Month>05</Month><Day>19</Day></PubMedPubDate><PubMedPubDate PubStatus="entrez"><Year>2020</Year><Month>7</Month><Day>17</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="pubmed"><Year>2020</Year><Month>7</Month><Day>17</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2020</Year><Month>7</Month><Day>17</Day><Hour>6</Hour><Minute>1</Minute></PubMedPubDate></History><PublicationStatus>epublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">32670100</ArticleId><ArticleId IdType="doi">10.3389/fpsyt.2020.00511</ArticleId><ArticleId IdType="pmc">PMC7326137</ArticleId></ArticleIdList><ReferenceList><Reference><Citation>CMAJ. 2003 May 13;168(10):1245-51</Citation><ArticleIdList><ArticleId IdType="pubmed">12743065</ArticleId></ArticleIdList></Reference><Reference><Citation>Lancet. 2020 Feb 15;395(10223):470-473</Citation><ArticleIdList><ArticleId IdType="pubmed">31986257</ArticleId></ArticleIdList></Reference><Reference><Citation>Philos Trans R Soc Lond B Biol Sci. 2004 Jul 29;359(1447):1117-25</Citation><ArticleIdList><ArticleId IdType="pubmed">15306398</ArticleId></ArticleIdList></Reference><Reference><Citation>JAMA Intern Med. 2020 Mar 13;:</Citation><ArticleIdList><ArticleId IdType="pubmed">32167524</ArticleId></ArticleIdList></Reference><Reference><Citation>Brain Behav Immun. 2020 Mar 10;:</Citation><ArticleIdList><ArticleId IdType="pubmed">32169498</ArticleId></ArticleIdList></Reference><Reference><Citation>Lancet Psychiatry. 2020 Mar;7(3):e14</Citation><ArticleIdList><ArticleId IdType="pubmed">32035030</ArticleId></ArticleIdList></Reference><Reference><Citation>BMJ. 2020 Mar 26;368:m1211</Citation><ArticleIdList><ArticleId IdType="pubmed">32217624</ArticleId></ArticleIdList></Reference><Reference><Citation>JAMA Netw Open. 2020 Mar 2;3(3):e203976</Citation><ArticleIdList><ArticleId IdType="pubmed">32202646</ArticleId></ArticleIdList></Reference><Reference><Citation>CMAJ. 2004 Mar 2;170(5):793-8</Citation><ArticleIdList><ArticleId IdType="pubmed">14993174</ArticleId></ArticleIdList></Reference></ReferenceList></PubmedData></pubmed><affiliations><list><country><li>France</li><li>Israël</li></country><region><li>Île-de-France</li></region><settlement><li>Paris</li></settlement></list><tree><country name="France"><region name="Île-de-France"><name sortKey="Geoffroy, Pierre A" sort="Geoffroy, Pierre A" uniqKey="Geoffroy P" first="Pierre A" last="Geoffroy">Pierre A. Geoffroy</name></region><name sortKey="Dufayet, Geoffrey" sort="Dufayet, Geoffrey" uniqKey="Dufayet G" first="Geoffrey" last="Dufayet">Geoffrey Dufayet</name><name sortKey="Geoffroy, Pierre A" sort="Geoffroy, Pierre A" uniqKey="Geoffroy P" first="Pierre A" last="Geoffroy">Pierre A. Geoffroy</name><name sortKey="Le Goanvic, Veronique" sort="Le Goanvic, Veronique" uniqKey="Le Goanvic V" first="Véronique" last="Le Goanvic">Véronique Le Goanvic</name><name sortKey="Lejoyeux, Michel" sort="Lejoyeux, Michel" uniqKey="Lejoyeux M" first="Michel" last="Lejoyeux">Michel Lejoyeux</name><name sortKey="Lejoyeux, Michel" sort="Lejoyeux, Michel" uniqKey="Lejoyeux M" first="Michel" last="Lejoyeux">Michel Lejoyeux</name><name sortKey="Lejoyeux, Michel" sort="Lejoyeux, Michel" uniqKey="Lejoyeux M" first="Michel" last="Lejoyeux">Michel Lejoyeux</name><name sortKey="Richoux, Charlotte" sort="Richoux, Charlotte" uniqKey="Richoux C" first="Charlotte" last="Richoux">Charlotte Richoux</name><name sortKey="Sabbagh, Olivier" sort="Sabbagh, Olivier" uniqKey="Sabbagh O" first="Olivier" last="Sabbagh">Olivier Sabbagh</name><name sortKey="Sabbagh, Olivier" sort="Sabbagh, Olivier" uniqKey="Sabbagh O" first="Olivier" last="Sabbagh">Olivier Sabbagh</name></country><country name="Israël"><noRegion><name sortKey="Weinstein, Aviv" sort="Weinstein, Aviv" uniqKey="Weinstein A" first="Aviv" last="Weinstein">Aviv Weinstein</name></noRegion></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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